Following are questions we get a lot from customers. This little page might just answer all the questions you need to know before you make your purchase.

How to order online?

Register an account by clicking 'register' .As a registered user you can also view your order status by clicking on "MY ACCOUNT" and logging in with your user ID or email address and password and then clicking on "ORDERS HISTORY".

1.Browse our Product/Color/Size.Click on category of your choice.

2.Click 'Buy/More' button.

3.Choose your product options, then simply click the 'Add to Cart' button found on every product page.

4.Review your order.

5.Continue shopping if you wish to purchases more or

6.Click on 'Continue' button to confirm your delivery address, your Shipping and Payment Methods.

7.Click 'Pay Now' button to complete the order.

You then will be taken to the secure PAYPAL web site to process the payment. Make your payment and you are done!

When your order has been placed (after you have confirmed PayPal as your payment method, you will receive an Order confirmation via email.

Should you not receive a confirmation email, please log on to your account to verify if your order has been placed before re-submitting your order to avoid duplicate orders from getting placed.

What does the Order Status mean?
This indicates the current status of your order, or of each item within your order. There are several statuses: You can log in to your account order history to check your latest status.

# Pending (New Order) - Order has been created. Payment has not yet been made or has not yet cleared. Allow 1 hour for credit card payments to clear and allow 1-2 weeks for bank  account payments(e check) to clear.
# Processing (Paid) - Order has been received and is being processed (Please allow 3-5 Business Days for processing of orders.)
# Completed - Your order has been shipped and you will received an automated email notification with the shipment information.

-International Registered mail: Normal Transit time 7-28 BUSINESS DAYS  (not included Saturday,Sunday & Public Holiday) or MORE depending on your Country and Locations/International Postal Systems and Customs Procedure.

Are goods sold refundable / exchangeable?
No. Goods sold cannot be returned, refunded or exchanged. Please refer our Terms and Conditons.

Will ebeautyna.com accountable for any lost/damaged items during delivery?
No. Items are in perfect condition when we pack them in layers of bubble wraps and send them for shipping. Ebeautyna.com will not be liable for any lost or damaged packages. We strongly encourage the registered mail /Express Shipping option for that matter.

How long will delivery take to process?
We ship our valued customers' orders via: STANDARD INTERNATIONAL REGISTERED AIRMAIL with tracking information. Delivery by this service will normally take 7-28 days depending on your location.
We will put our best effort to mail out your items ASAP so that you may receive them earlier.

For EXPRESS SHIPPING SERVICE(FEDEX/UPS). Charges of Express shipping service are different, Please add to Cart to confirm the  shipping costs. Estimated delivery time  to worldwide is 3 – 5 working days.

Will you charge sales tax on my order?
We will not charge you any sales tax on top of your order. However, you might be required to pay customs and duties before the local customs release your package. Please inquire at your local customs to familiarize yourself with the local laws.

Payments

Can I pay via PayPal?
Yes, all prices stated are inclusive of PayPal fees.

Who/what is Paypal.com?
PayPal, owned by eBay, is a global online payment system. PayPal is a convenient, easy-to-use, and secure way for individuals and businesses to send and receive money online for goods, services, charitable donations, and so forth. It's also a full-service operation that provides front-end and back-end solutions to increase growth and revenue for merchants.

Who is processing my credit card transaction?
We have implemented one of the safest and most secure forms of online payment in the industry today.
To accept online payments on our behalf we have corroborated with paypal.com.
Our online transactions are done through PayPal. This is a safe, secure, and efficient way to purchase online. Over 12 million people are registered through PayPal and are used by millions on eBay.
We accept Visa, MasterCard, American Express and Discover cards.

How secure is my credit card information in your website?
One thing that makes online payments a very safe experience with us is that we ensure that your credit card details are simply not divulged to anyone but your credit card issuer.
This is achieved by simply redirecting you to paypal.com whenever you choose to make payment on our website. You enter your credit card details on the paypal.com server which is directly sent to your card issuer for validation.
In this way your credit card details are never known to us or anyone else.
Also, since you enter your credit card details on a secure server it gets immediately encrypted and remains that way until it reaches your card issuer where it is again decrypted.

About Shipping

How do I know when you have shipped out my orders?
Once your order has been shipped, your order status will change from "PROCESSING"' to "COMPLETED" An email containing the tracking number will be sent to your registered email.You may also log in to your account.

What is my postal office website link?
Click HERE to see list of international postal authorities

What is the delivery time frame for normal delivery by registered air parcel? 

Normal delivery  is shipping of parcel via registered Mail. Normal delivery is from 7 to 28 working days.

Track & trace in some of the destination systems depending on countries are as follows :-
www.usps.com - United States Of America
www.anpost.ie - Ireland
www.auspost.com.au - Australia
www.swisspost.ch - Switzerland
www.canadapost.ca - Canada
www.royalmail.com - United Kingdom

Delivery standard is based on the exchange of documents or parcels from the delivery destination to the intended ones.

What is the delivery time frame for Express Delivery?
Express delivery is express courier service provided by POS MALAYSIA.
Express delivery time frame is from 3 to 5 working days.

Actual number of days depends on location.
Please refer here for  more details.

How do I track shipping by registered air parcel?
Click  http://www.pos.com.my/V1/main2.asp?c=/v1/TrackTrace/PosDaftar/track.asp for tracking in our local postal system and key in the reference number provided. Mostly, the same reference is also used for tracking in your local postal tracking system.

Click USPS for customers in USA.

Click Canada Post for customers from Canada.

Click Deutschepost for customers from Germany.

Click Royal Mail for customers from United Kingdom.

Please allow 10 to 14 days before you can see results in your local postal system parcel tracking.


Policies & Practices
What is your Return policy?
Please refer to our HERE for more details

 FOR Tips on contact lens, please click HERE